Field Notes

Your AI policy says "don't." Your CEO says "innovate." Guess which wins?Then people are surprised…

Your AI policy says "don't." Your CEO says "innovate." Guess which wins?Then people are surprised when someone pastes customer data into ChatGPT.The gap between "don't get sued" (what policies protect against) and "don't get fired" (what employees fear) is where disasters happen.A rule says: "Don't input confidential data." Education explains: "That data becomes training material. Here's what to use instead."The best AI governance I've seen wasn't a policy. It was breaking things on purpose in workshops. Show people how and why AI fails, and they'll stop causing failures.Your team doesn't need more rules. They need to understand the physics of AI.Once they get the "why," the "how" becomes obvious.